At CLAIRE SELINA FASHION LTD, customer satisfaction is one of our highest priorities. We strive to ensure that every order meets our customers’ expectations in terms of quality, style, and service. If for any reason you are not completely satisfied with your purchase, we offer a transparent and customer-friendly returns and refunds process.
Return Eligibility
You may request a return within 30 calendar days from the date your order is delivered.
To be eligible for a return, items must:
Be unused, unworn, and unwashed.
Be in their original condition.
Include all original tags, labels, and packaging.
Be free from damage caused by misuse, alteration, or improper handling.
Be accompanied by proof of purchase or order confirmation.
For hygiene and safety reasons, certain items may not be eligible for return, including:
Intimate apparel and undergarments.
Customized or personalized products.
Final sale or clearance items clearly marked as non-returnable.
How to Request a Return
To initiate a return, please contact our customer support team before sending any item back.
Our team will review your request and provide return instructions. Unauthorized returns may experience delays in processing.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved:
Refunds will be issued to the original payment method used during checkout.
Processing times typically range from 7–14 business days after approval.
The exact timing may vary depending on your bank, credit card provider, or payment processor.
You will receive a confirmation email once your refund has been successfully processed.
Damaged, Defective, or Incorrect Items
We carefully inspect all products before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photographs showing the defect or incorrect item
After verification, we will offer an appropriate resolution, which may include:
A replacement item
A full refund
A partial refund where applicable
There will be no additional cost to the customer for verified fulfillment errors.
Exchanges
We currently offer exchanges for:
Defective items
Damaged products
Incorrectly shipped items
If you wish to exchange an item for a different size or color, please contact our customer support team to discuss available options.
Exchange requests are subject to product availability.
Non-Refundable Charges
The following costs are generally non-refundable unless otherwise required by law or due to our error:
Original shipping fees
Expedited shipping charges
Customs duties, taxes, or import fees imposed by local authorities
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrectly shipped item.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
Check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank for additional information regarding pending transactions.
If you have completed these steps and still have not received your refund, please contact us at payment@clairefashion.net.
Order Cancellation
Orders may be cancelled before they have been processed and dispatched.
If your order has already been shipped, it cannot be cancelled. In such cases, you may request a return after receiving the item in accordance with this policy.
Contact Information
For any questions regarding returns, refunds, exchanges, or order issues, please contact us:
CLAIRE SELINA FASHION LTD
Address: Flat 12 Adderley House, Bridge Road, Saltley, Birmingham, West Midlands, United Kingdom, B8 3SF
This Returns & Refunds Policy is designed to ensure a fair, transparent, and reliable shopping experience for all customers of CLAIRE SELINA FASHION LTD. We appreciate your trust and remain committed to providing excellent products and customer service.
