At CLAIRE SELINA FASHION LTD, we are committed to providing a fast, reliable, and transparent shipping experience. This Shipping Policy outlines how we handle order processing, shipping methods, delivery times, tracking, and customer support. Our goal is to ensure your order reaches you safely and on time.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or UK public holidays will be processed on the next business day.
During peak seasons or promotional events, processing may take longer, but we will notify you promptly of any delays.
Every order undergoes quality checks to ensure your items meet our high standards before shipping.
2. Shipping Methods & Delivery Times
We offer multiple shipping options to meet your needs:
United Kingdom:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
International Shipping:
Standard International Shipping: 7–21 business days
Expedited International Shipping: 5–10 business days
Delivery times are estimates and may vary due to factors outside our control, including customs processing, local holidays, or severe weather conditions.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
Destination
Package weight and size
Selected shipping method
Additional fees may apply for expedited shipping. Any customs duties, taxes, or import fees charged by local authorities are the responsibility of the customer.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing:
A tracking number
Instructions for monitoring your package
Estimated delivery dates
Tracking information may take up to 24 hours to become active. International shipments may have delayed updates due to customs processing.
5. Shipping Restrictions
We ship to most countries worldwide.
Certain regions may have restrictions due to carrier limitations or customs regulations.
If your shipping address is ineligible, you will be notified at checkout and offered alternatives if available.
6. Lost, Damaged, or Delayed Shipments
We take every precaution to ensure your order arrives safely.
We will liaise with the shipping carrier to locate your package or issue a replacement if necessary
For damaged items:
Please report within 7 days of delivery with photos of the damage
We will provide instructions for return, replacement, or refund
7. Multiple Packages
If your order is shipped in multiple packages:
Tracking information may be provided separately for each package
Estimated delivery times may differ per package
8. Address Accuracy
Please ensure your shipping address is complete and accurate. Incorrect or incomplete addresses may result in delivery delays or failed deliveries. CLAIRE SELINA FASHION LTD is not responsible for lost orders due to incorrect address details provided by the customer.
9. Contact Customer Support
For any shipping-related questions, including tracking, delivery times, or issues, our friendly customer service team is here to help:
Our Commitment: CLAIRE SELINA FASHION LTD is dedicated to providing a transparent, reliable, and customer-friendly shipping experience. We continuously work with trusted carriers to ensure your orders are delivered safely, quickly, and efficiently, wherever you are in the world.
